FAQ & SHIPPING

Q. What are the payment methods available ?

1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

2. cash payment  with invoice  at our  collection centres  in Singapore and malaysia

     Singapore

     Nisshin Tuition Centre MOE Registered

     Marsiling Yew Tee Town Council Building

     Block 306A #04-03 Woodlands Street 31

     Singapore 731306

     collection hours :

     Thursday : 7  -   10  pm

     Friday      : 12.30 pm  - 10 pm

     Saturday :  12.30 pm - 6pm 

     

     Malaysia   

       Eco Bed and Breakfast Sdn Berhad

      42, Jalan Setia Tropika 9/6, Taman Setia Tropika, Kempas 81200 Johor Bahru

     collection hours :

      Monday        :  11am - 2pm

      Wednesday :  11am - 2 pm

     Thursday      :  11 am - 2pm

      Friday          :  11am - 1 pm

     Sunday        :  11am -  6 pm 

 

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

- Orders that are in the process of  shipping or already shipped  would not be cancelled.

 

Q. What is the product's transaction currency?

All products transaction currency will be done in SGD.

cash payments in SGD is accepted at our collection centre in Woodlands Singapore.

 cash payment in MYR is accepted at our collection centre in Johor Bahru in Malaysia [ the exchange rate is taken at SGD 1 = MYR 3 ].

INTERNATIONAL SHIPPING

Q. International delivery accepted?

We provide international delivery , price for delivery of parcel will be as charged by EMS Malaysia {Post Laju EMS]  or EMS Singapore [ Singpost EMS ] , we will quote you the total price and you can pay using Paypal. A tracking number will be sent to you by our customer service through email.

Please make sure your Name, Address,Postcode & Phone number is correct and full, we will not be responsible for wrong  delivery due to incorrect info.

Please note we will not be responsible for any parcel customs/duty/tax once it enters your country

Customs procedures are not within our control or jurisdiction.

 There are occasions where Customs will open parcels and charge 'Customs Charges' on the contents

. We are not liable for any charges that Customs impose on the orders.

 If you refuse to pay Customs Charges, they may send your parcel back to the country of origin. However, they may not send it back with a tracking number . if we do not receive the parcel in Singapore or Malaysia, then we are unable to resend or refund your order

After  we have received the returned  parcels, Postage costs are payable again by the customer; should you wish to be refunded for the returned parcel, we would gladly refund the cost of the items but not the original Postage charges. 

For International orders, we do not take responsibility for parcels once they leave Malaysia or Singapore, 

 

Brunei 

Zone Estimated delivery time ( working days ) effective 01 January 2016 First 1kg ( SGD ) Every addtional 500gm ( SGD )
1 5 - 8 35.00 3.00

 

China,Hong Kong ,Indonesia , Myanmar ,Philipines & Thailand

Zone Estimated delivery time ( working days ) effective 01 January 2016 First 1kg ( SGD ) Every addtional 500gm ( SGD )
2 6 - 12 45.00 5.80

Bangladesh, Cambodia , Laos ,Macao, Sri Lanka, Taiwan & Vietnam

Zone Estimated delivery time ( working days ) effective 01 January 2016 First 1kg ( SGD ) Every addtional 500gm ( SGD )
3 6 - 13 65.00 8.00

Australia,India,Japan,Pakistan,Palestine,Qatar,Saudi Arabia & United Arab Emirates

Zone Estimated delivery time ( working days ) effective 01 January 2016 First 1kg ( SGD ) Every addtional 500gm ( SGD )
4 6 - 14 75.00 10.00

Albania, Austria ,Bahrain,Balearic Islands,Bhutan,Bulgaria,Corsica(France),Croatia,Szeh Republic,Gibraltar,Greece,Iraq,Italy,South Korea,Liechtenstein,Luxembourg, Maldives,Monaco,Nepal,Netherlands,New Zealand, Norfolk Island, San Marino, Slovakia,Turkey & Vatican City State

Zone Estimated delivery time ( working days ) effective 01 January 2016 First 1kg ( SGD ) Every addtional 500gm ( SGD )
5 7 - 14 90.00 12.00

Algeria,Azores,Belarus,Belgium,Bosnia,Chad,Cyprus,Denmark,Egypt,Estonia,Faroe Islands,Fiji,Finland,France,Germany,Hungary,Iran,Jordan,North Korea,Kosovo,Kuwait,Latvia,Lebanon,Lesotho,Lubyan Jamahiriya,Lithuania,Macedonia,Madeira,Malta,Mauritus,Moldova,Montenegro,Morocco,Namibia,Norway,Palau,Poland,Portugal,Puerto Rico,Romania,Serbia,Slovenia,South Africa,Spain,Sudan,Swaziland,Sweden,Swirzerland,TOnga,Trinidad and Tobago, Tunisia,Uganda, Ukraine,Wallis and Futuna & Zambia

Zone Estimated delivery time ( working days ) effective 01 January 2016 First 1kg ( SGD ) Every addtional 500gm ( SGD )
6 8 - 15 100.00 16.00

Other countries

Zone Estimated delivery time ( working days ) effective 01 January 2016 First 1kg ( SGD ) Every addtional 500gm ( SGD )
7 8 - 16 120.00 20.00

RETURN & REFUND POLICY

The returned goods/products will be checked with the receipt together and the goods should be in the good condition.

 The packaging should also be in original condition and  in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.

 Japan Topsellers and Lifestyle online  will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3-6 days after the confirmation.

Please contact us at contact@japanbeautyonline.com 

 

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